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Grievance Redressal

We are dedicated to resolving customer concerns with speed and transparency.

Grievance & Dispute Channels

At **SSL Solutions** (operating as **SSL Fintech**), customer satisfaction is our core value. If you have any complaints, feedback, or grievances regarding our loan referral process or staff behavior, please utilize the redressal mechanism below:

1. First Level Escalation (SSL Fintech)

You can direct any initial concerns regarding form submissions, document verification assistance, or consultant interactions to our official support representatives:

  • Email Support: support@sslfintech.org
  • Customer Helpline: +91 90256 65100
  • Mailing Address: Grievance Cell, SSL Solutions, 295 SRR Layout, Ajagondanahalli, Bangalore 560087

2. Second Level Escalation (Lending Partners)

Lender Disputes: Since SSL Solutions is a referral aggregator (DSA) and not a credit provider, all grievances regarding loan disbursement delays, interest rate changes, collection behaviors, account balances, or EMI schedules must be registered directly with the respective sanctioning Bank or NBFC through their official customer redressal channels.

3. Regulatory Ombudsman

If a dispute regarding your credit account remains unresolved or has not been addressed to your satisfaction by the lending Bank/NBFC within 30 days of submission, you have the right to appeal directly to the Banking Ombudsman appointed by the Reserve Bank of India (RBI).